FAQs

As soon as your next invoice is generated

This will have no impact on your existing contract dates, and those dates will remain in effect as stated in your original agreement.

Our operational costs have doubled year over year, so in order to continue serving you better, beginning in 2023, Webatron changed the pricing model for all customers.

As you know, we employ many highly talented individuals. We are committed to investing back in our employees and we believe that directly investing in them results in a net benefit to all our customers by continuing to provide you with access to some of the best talent in the industry.

Going forward, we have adjusted what is included with the $29.99 you pay per computer. For the complete package price per computer, please contact us.

Service Name Included Price Notes
Managed Anti-Virus checkmark $0 FREE
Remote Support checkmark $0 FREE 
Cloud Backup checkmark $0 FREE 250GB of Cloud Backup Storage
On-Site Support checkmark $0 2 on-site support visits per quarter, additional visits billed hourly.
After-Hours support checkmark $0 1 After-hours emergency included per quarter: additional visits subject to mgmt. approval, which may be billed at our discretion.
Additional Cloud Backup Storage not included $24.99 Per additional 250GB of backup cloud storage above the initial free allotment. Most customers sit between 500GB and 750GB of storage over the lifetime of the account.
Managed CyberSecurity not included $6 Ransomware and Malware protection with 24/7 live monitoring. Priced per computer.
Managed Phone Service not included $99.99 Includes hosting, licenses, and on-going support of the phone system.
VOIP (Voice Over Internet Protocol) Service not included $34.99 The cost of the phone service itself, billed as the amount of concurrent calls you can receive. Includes unlimited minutes to US, Canada, and Mexico.
FAX Service not included $39.99 Add-on for use with our VoIP service, this included unlimited faxes and the equipment to handle the service.
Hosted Phone Handset not included $9.99 We provide, support, and maintain, as long as you are a customer, a physical phone on your premises to use with our phone system. 
Business Internet not included Varies We can offer primary and backup internet to your business. Please contact us if you would like to learn more.

We create custom solutions for your business. Contact us at [email protected] or call (915) 266-0904 to discuss how we can develop the perfect package to meet your specific business needs.

We offer hourly maintenance contracts sold as a pre-paid allotment of hours to customers for those businesses without major IT needs. For more details, email us at [email protected] or call (915) 266-0904.